SHIPPING and RETURNS

UK DELIVERY

All orders are shipped within 1-3 working days and are sent using Royal Mails standard first class delivery service. If you require a tracked service (sometimes best for gifting should you want to keep an eye on your items journey), then please opt for this when going through the checkout.

Standard first class usually arrives in 1-2 working days (after dispatch) however this is not guaranteed, and on occasion Royal Mail do experience delivery delays, especially during seasonal periods (Easter, Mother’s Day, Christmas etc). Should delivery delay occur, please be patient, as parcels do eventually arrive within 10 days of dispatching.

Tracked services are more reliable and usually reach their destination in the 24 or 48 hour timescale respectively. We can also send your item via Special Delivery, but this requires a signature, and so we urge customers to be available at the anticipated day/ time of delivery, otherwise items will be taken to the nearest Royal Mail depot for collection.

If you experience any problems or delays in delivery please get in touch with us, and we will do our best to help.

Unfortunately we do not offer International shipping at this time.

RETURN POLICY

We hope that you are extremely happy with your purchase but should you change your mind, you’re welcome to return your order within 14 days of receipt. In this instance, please get in touch as soon as possible so that you can return your item(s) to us in a timely manner. Our online policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with your receipt or order number. 

Several types of goods are exempt from being returned. Earrings cannot be returned for hygiene reasons. We also do not accept products that have been personalised or made to a custom, non standard size (note - personalisation service not available at this time). Gift cards/ E-vouchers are also non-returnable.

To complete your return, we require a proof of purchase.

Every item is subject to our quality control process prior to sending out, and all items are carefully packaged and safely secured to avoid any subsequent damage in transit, however on the very rare occasion that your item(s) should be subject to damage in transit, please contact us as soon as possible so that we may take this up further with the delivery company.

RETURN COSTS

Unfortunately the return postage costs are at the cost of the customer and are not refundable. We would recommend sending returned items using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at louniquecollection@outlook.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.